Shared inbox for support teams
Relay gives customer-support teams of 5–50 people one inbox where every thread has a single owner and nothing falls through.
Reply · Helena Vance
Billing question
Hi, I was charged twice for my October subscription. Can you help?
Trusted by support teams at
Core features
01 · Ownership
Assign conversations with a click. The whole team sees who owns what, so no one duplicates work or leaves a customer waiting.
02 · Collision detection
Relay shows when a teammate is viewing or typing in a thread. Drafts sync in real time so everyone stays on the same page.
Channel Settings
Forward emails to
support@relay.team
Status
✓ Connected
Point your support@ email to Relay and every message becomes a conversation in the shared inbox.
Invite Team
Add your support team by email. They get access immediately and can start owning conversations.
Routing Rules
If subject contains "billing"
→ Assign to Maya Reyes
Everything else
→ Round robin
Create rules to auto-assign conversations by topic, customer, or workload balance.
Relay is built for support teams of 5–50 people. All plans include unlimited team members within that range—no per-seat fees.
Yes. Relay connects to any email provider that supports forwarding. Set up takes about five minutes and requires no changes to your existing addresses.
Absolutely. Start a 14-day free trial—no credit card required. Your team can use every feature and see real results before you decide.
Traditional shared inboxes let anyone reply. Relay enforces single ownership: every thread has one owner visible to the team, preventing duplicate work and dropped conversations.
Start your free 14-day trial. No credit card required.