Shared inbox for support teams
Relay gives teams of 5–50 one inbox where every conversation has an owner, every reply has context, and no customer waits in the dark.
Trusted by support teams at
Core features
Every conversation has a single owner, so customers never hear "let me transfer you."
01 · Ownership
When a thread arrives, Relay assigns it to one person. The rest of the team sees who's handling it. No duplicate replies, no dropped conversations.
02 · Context
See the customer's plan, past conversations, and internal notes before you type a word. No more "Can you remind me what account you're on?"
Getting started
Every email becomes a conversation in the shared inbox.
Add teammates by email. Assign roles and set up routing rules.
Route by keyword, customer segment, or round-robin to balance the load.
What teams say
We went from 3 people checking the same inbox to 12 people who each know exactly what's theirs. Response time dropped by half.
The internal notes alone saved us. No more Slack threads to figure out what happened with a customer.
Our team of 8 handles twice the volume we did with our old setup. Customers actually thank us for fast replies now.
Questions
A shared Gmail inbox lets everyone see messages, but it doesn't show who's handling what. Relay adds ownership, routing, and internal notes so teams can work together without stepping on each other.
Yes. You keep your current support email (support@yourcompany.com) and forward it to Relay. Customers never see a change.
Relay works best for teams of 5–50 people. Smaller teams may not need the routing features. Larger teams often need enterprise features we're still building.
Yes, 14 days with full features. No credit card required to start.
We integrate with Salesforce, HubSpot, and Pipedrive out of the box. Other CRMs can connect through our API or Zapier.
Get started
Start a 14-day free trial. No credit card, no sales call, no strings.